Privacy Policy

1. Information We Collect

We collect information from you in several ways when you interact with our services:

Information You Provide Directly to Us:

• Contact and Account Information: When you create an account, place an order, or contact us, we collect personal information such as your name, email address, mailing address, phone number, and any other information you choose to provide.
• Payment Information: When you make a payment, our third-party payment processors collect your credit card number, debit card number, or other payment details. We do not store your full payment card information.
• Service Preferences: We may collect information about your laundry preferences, such as detergent choices, folding instructions, or special requests.
• Communications: If you contact us via email, phone, or our website, we may keep a record of that correspondence.

Information We Collect Automatically:

• Device and Usage Information: When you access our Services, we may automatically collect information about your device and your use of the Services, including your IP address, browser type, operating system, the pages you view, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand how you use our services, and for marketing purposes. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services:

• To process and fulfil your laundry, dry cleaning and shoe care orders.
• To schedule pickups and deliveries.
• To communicate with you about your orders and provide customer support.
• To improve the quality and efficiency of our services.
• To personalize your experience and remember your preferences.

To Communicate with You:

• To send you service-related notifications, such as order confirmations, updates, and delivery alerts.
• To respond to your inquiries and requests.
• To send you promotional materials, newsletters, and special offers, if you have opted in to receive them.

For Security and Legal Purposes:

• To detect and prevent fraud, unauthorized access, and other illegal activities.
• To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following types of third parties:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, IT support, and marketing. These providers are obligated to protect your information and use it only for the purposes we specify.
• Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (d) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Choices and Rights

• Access and Correction: You can review and update your account information by logging into your account or by contacting us.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that you will still receive transactional emails related to your orders.
• Cookies: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.

5. Data Security

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the ‘Last Updated‘ date.

8. Contact Us